FRSTPL>CE SUPPORT CENTRE
FAQ
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Buying & Accessing FRSTPLACE
- What’s included when I buy a guide?
- What equipment do I need for this app?
- Are there previous guides included?
- Do I have to follow this guide exactly as it was created?
- I’m a beginner, can I start this guide?
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FRSTPLACE
- How can I expect my order to be packaged?
- Can I make a pre order?
- Is your manufacturing process ethical?
- Is your manufacturing process sustainable?
- What materials do you use to make your products?
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Technical Support
- How do I report a potential bug in the app?
- I have purchased the wrong guide
- The app is not working as expected
- Can I access my guide on multiple devices?
- My progress has been deleted
- How do I reset my password?
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Returns & Refunds
- What can I do if I made a duplicate order?
- Where is my refund?
- What can I do if my parcel is missing some of the items I ordered?
- Can I return or exchange my order?
- Can I cancel or change my order?
- I’ve received a faulty product
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Orders & Payments
- How can I buy one of your products?
- Can I change or cancel my order?
- What methods of payment do you accept?
- Why is my payment failing?
- Where is my order confirmation email?
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Shipping
- Where is my order? Has it been dispatched?
- My order tracking is not updating
- How can I track my order?
- Where does FRSTPLACE ship from?
- What can I do if I entered the wrong delivery address?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.