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  1. FRSTPLACE
  2. FAQ

FAQ

Buying & Accessing FRSTPLACE

  • What’s included when I buy a guide?
  • What equipment do I need for this app?
  • Are there previous guides included?
  • Do I have to follow this guide exactly as it was created?
  • I’m a beginner, can I start this guide?

FRSTPLACE

  • How can I expect my order to be packaged?
  • Can I make a pre order?
  • Is your manufacturing process ethical?
  • Is your manufacturing process sustainable?
  • What materials do you use to make your products?

Technical Support

  • How do I report a potential bug in the app?
  • I have purchased the wrong guide
  • The app is not working as expected
  • Can I access my guide on multiple devices?
  • My progress has been deleted
  • How do I reset my password?

Returns & Refunds

  • What can I do if I made a duplicate order?
  • Where is my refund?
  • What can I do if my parcel is missing some of the items I ordered?
  • Can I return or exchange my order?
  • Can I cancel or change my order?
  • I’ve received a faulty product

Orders & Payments

  • How can I buy one of your products?
  • Can I change or cancel my order?
  • What methods of payment do you accept?
  • Why is my payment failing?
  • Where is my order confirmation email?

Shipping

  • Where is my order? Has it been dispatched?
  • My order tracking is not updating
  • How can I track my order?
  • Where does FRSTPLACE ship from?
  • What can I do if I entered the wrong delivery address?