Submit a request
Buying & Accessing FRSTPLACE
What’s included when I buy a guide?
What equipment do I need for this app?
Are there previous guides included?
Do I have to follow this guide exactly as it was created?
I’m a beginner, can I start this guide?
How can I expect my order to be packaged?
Can I make a pre order?
Is your manufacturing process ethical?
Is your manufacturing process sustainable?
What materials do you use to make your products?
How do I report a potential bug in the app?
I have purchased the wrong guide
The app is not working as expected
Can I access my guide on multiple devices?
My progress has been deleted
How do I reset my password?
Returns & Refunds
What can I do if I made a duplicate order?
Where is my refund?
What can I do if my parcel is missing some of the items I ordered?
Can I return or exchange my order?
Can I cancel or change my order?
I’ve received a faulty product
Orders & Payments
How can I buy one of your products?
Can I change or cancel my order?
What methods of payment do you accept?
Why is my payment failing?
Where is my order confirmation email?
Where is my order? Has it been dispatched?
My order tracking is not updating
How can I track my order?
Where does FRSTPLACE ship from?
What can I do if I entered the wrong delivery address?