FAQ

Buying & Accessing FRSTPLACE

• What’s included when I buy a guide?
• What equipment do I need for this app?
• Are there previous guides included?
• Do I have to follow this guide exactly as it was created?
• I’m a beginner, can I start this guide?

FRSTPLACE

• How can I expect my order to be packaged?
• Can I make a pre order?
• Is your manufacturing process ethical?
• Is your manufacturing process sustainable?
• What materials do you use to make your products?

Technical Support

• How do I report a potential bug in the app?
• I have purchased the wrong guide
• The app is not working as expected
• Can I access my guide on multiple devices?
• My progress has been deleted
• How do I reset my password?

Returns & Refunds

• What can I do if I made a duplicate order?
• Where is my refund?
• What can I do if my parcel is missing some of the items I ordered?
• Can I return or exchange my order?
• Can I cancel or change my order?
• I’ve received a faulty product

Orders & Payments

• How can I buy one of your products?
• Can I change or cancel my order?
• What methods of payment do you accept?
• Why is my payment failing?
• Where is my order confirmation email?

Shipping

• Where is my order? Has it been dispatched?
• My order tracking is not updating
• How can I track my order?
• Where does FRSTPLACE ship from?
• What can I do if I entered the wrong delivery address?